General

Have a look through these FAQs. If you can't find the answer to your question, you can contact us in a number of ways:

When you sign up, Tripcatcher will send you an email. There is an 'activation' link in the email. Click the link and your account is activated. If the link does not work, copy and paste it into the browser.

The email should arrive within half an hour, generally its within a few minutes. If you do not receive the email check your junk and spam folders for a message from tripcatcherapp.com. Because you have not received an email from tripcatcherapp.com before and because the email contains a link, some email services (e.g. gmail) will consider it junk mail.

If you do not find the email in your spam or junk folder then send an email to support@tripcatcherapp.com requesting a re-send.

You can cancel your subscription at any point, without any cancellation fees. Go to your Account details, click the 'Billing' tab and cancel your account. The cancellation will take effect at the end of the billing period. If you cancel part way through your billing month, you will be able to use Tripcatcher until the end of that month.

When you sign up to Tripcatcher, you will be asked to enter your password. This password is checked by a program (the password strength indicator) which tests the "strength" of your password. The strength of your password is shown to the right of the password input box.

A quick bit of background on the password rules used in Tripcatcher. The 8 character password, with numbers, can be hacked in a few minutes with a program downloaded from the Internet. That is why the banks and Google have introduced 2 step authentication, with either a phone or a device used for the second authentication. Tripcatcher uses a 3rd party library and if your password is considered safe by this library then your password is unlikely to be hack-able quickly. The hackers use a dictionary to generate passwords and their variants, that is sometimes why a shorter password gets a green colour. A longer password may be found in the dictionary and therefore is not safe and the colour goes red.

If you wish to find out more about this please send an email to support@tripcatcherapp.com.

Yes, Tripcatcher has apps for both the iPhone and Android. You can find out more about the phone apps here. Also you can access Tripcatcher through your phones' web browser (on the Android and iPhone). The Tripcatcher web app has been designed to be "responsive" so that it will fit on phones, tablets, laptops and desktops.

Unfortunately Tripcatcher does not have an app for the windows phone. When using Tripcatcher in a browser there are aspects that do not work on a Windows phone. On the "Add Trip" form Tripcatcher uses the Google find-address feature to find the start and end of trip locations and to calculate the mileage travelled. This Google feature is supported by all major browsers on laptops and desktops and on iPhones and Android. But, they specifically exclude support for the Windows phone. There isn't a work-around to this.

The simple answer is Yes. However, each employee needs to have their own Tripcatcher account, and for publishing directly to Xero (or Receipt Bank) each employee will need their own login to their employer's Xero account (or Receipt Bank Account). Note: Each Tripcatcher account can only be linked with one Xero login or one Receipt Bank login.

Tripcatcher uses whole miles when calculating mileage expenses, hence tripcatcher restricts data entry to whole miles. One of the reasons Tripcatcher uses whole numbers is so the mileage can be submitted to Xero or Receipt Bank using their respective Expense APIs. By passing a whole number as the quantity of the mileage and the mileage rate (e.g. 45) as the unit price, then the Expense API can handle the mileage claim as an expense.

The verbal advice we’ve had from HMRC is that mileage can be entered to a decimal point or rounded to the nearest whole number. HMRC also said the treatment should be consistent and in the client’s favour. We’ve written to HMRC asking for the advice to be confirmed in writing, or that HMRC add the information to the HMRC website. (They’ve acknowledged that guidance on rounding trip distances is not on the HMRC website). We are still awaiting the reply.

The Tripcatcher distance calculator (where you enter the to and from locations) rounds to the nearest integer, 1.9 is rounded to 2 and 1.4 is rounded to 1.

Once a trip has been saved to the Expenses page, you can only delete the trip and re-enter it. At present Tripcatcher does not have the edit functionality for saved trips. However, we do recognise this functionality is required and it is on the Tripcatcher road map.

A favourite trip can be deleted from Tripcatcher but only through the phone app.

On your Tripcatcher phone app go to the favourites page, click on the “Delete" in the top left corner and delete icons will appear at the side of each of the favourite trips. Click on the delete icon at the side and the favourite will be deleted from the app and also the website.

A published trip will need to be deleted from Tripcatcher and also from your accounting system (Xero or Receipt Bank). The instructions below are how to delete from Tripcatcher. You will also need to delete the same trip from your accounting system otherwise the two systems will be out of sync.

  1. Login to Tripcatcher through a browser (not the phone app);
  2. Go to the History page and locate the trip;
  3. Click on the dustbin on the right hand side of the trip information;
  4. This will bring up the delete confirmation box, click the “Delete” button and the trip will be deleted in Tripcatcher;
  5. The Tripcatcher mileage counter (on the settings page) will also be updated with the new mileage, as will the History page summary.

On the Login form, there is link for you to click to reset your password. Click this link and a new form will be displayed for you to enter your Tripcatcher email address.

An email will be sent to you at your Tripcatcher email address with a link in it. Click the link and you will be taken to a screen to enter your new password. If the link does not work, copy and paste it into the browser.

The email should arrive within a few minutes. If you do not receive the email check your junk and spam folders for a message from tripcatcherapp.com. If you do not find the email in your spam or junk folder then send an email to support@tripcatcherapp.com requesting a re-send.

Currently, we do not have a Tripcatcher app for the iPad or for tablets. Tripcatcher will work on the iPad, or Android tablet, through the browser: Tripcatcher was designed to work in a browser on a phone, notebook, laptop and desktop. There is a Tripcatcher phone app for the Android and iPhone.

Currently, Tripcatcher does not support the use of company cars. Tripcatcher supports claiming business mileage in your privately owned vehicles where the owner is claiming the HMRC mileage rates (eg 45ppm for 10,000 miles and below, and 25ppm over 10,000 miles for cars).

Tripcatcher uses the HMRC standard rate card (eg 45ppm for 10,000 miles and below, and 25ppm over 10,000 miles) and at the moment this cannot be changed. As a consequence Tripcatcher is currently not suitable for claiming mileage if you drive a company car, or if you claim a different mileage rate than the HMRC recommended mileage rate.

It's really easy to change the credit card details in Tripcatcher, you will need to log into your Tripcatcher account, go to the Account tab.

Click on the Change Card button and Stripe (our payment service) will take your new card details.

If you are not claiming the VAT on fuel then the specific car you are driving does not matter so long as you own that car.

However, if you are reclaiming the VAT on fuel then the car you are driving does matter. Tripcatcher does not support the use of more than 1 car when claiming VAT.

We do not have an automatic upgrade path at the moment. However, if you contact me at support@tripcatcherapp.com I will do this upgrade for you. The same applies if you want to upgrade to a Tripcatcher Individual account or to a Partner account, please just contact Tripcatcher support.